Delivery & Returns
All orders will be shipped via DHL within 2 business days (except during holidays - case in which you’ll be notified beforehand). After purchasing an item, you’ll receive an order confirmation.
Once the order has been processed and it's ready to ship, a shipment confirmation e-mail will be sent to you, followed by the tracking details.
In case you'd prefer a different delivery method, please contact us at email@example.com
Shipping costs and estimated delivery times
Portugal - free shipping (1–2 days)
Europe Zone 1- 12€ (3–6 days)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain and Sweden
Europe Zone 2 - 25€ (4–7 days)
Albania, Andorra, Bosnia, Faroe Islands, Gernsey, Gibraltar, Greenland, Iceland, Jersey, Liechtenstein, Macedonia, Monaco, Montenegro, Norway, San Marino, Serbia and Switzerland
Rest of Europe / Rest of the world - 35€ (3–6 days)
If your country is not listed on the check out page, please get in touch with us at firstname.lastname@example.org
Please note that non-European customers are responsible for any duty or customs charges that may be incurred in the process.
Returns and Exchanges policy
We accept returns and exchanges of non-sale items within 7 days of receipt of your order.
The items must be in perfect unworn condition, with all the original packaging pieces (boxes, dust bag, tags, etc). To start the return process e-mail us at email@example.com and provide your order details and a brief reason for your return. Items must be shipped within 5 days of the return notification.
Please note that all return costs are the responsibility of the customer, and will not be refundable unless the item is faulty. In case of exchange, the shipping of the second order will be complimentary for full price items (not sale items).
Once the return has been received and processed, we’ll make the refund within 7 days to the same method you used to pay. Any items that are not in a perfect condition for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you, so please be careful when trying them on (ideally on a carpet or similar soft surface).
European customers can use a return method of your choice. We highly recommend using a trackable delivery service as you'll be responsible for any lost or undelivered package.
Non-European customers are responsible for all duties and customs charges that incur in the process, so in these cases we'll provide a prepaid shipping label, and charge a return fee of 35€, that will be deducted from your refund when the return is processed.
Please note that all sample sales are final, and not eligible for refund or exchange.